Service and warranty
Breakdowns on these machines are the exception, not the rule. Even so, the fear of downtime weighs heavier than the fear of the price on an investment like this, because when production is down and your customer has penalties in the contract, it does not matter what you saved on the purchase. So here is how it works with us, rather than a claim that nothing ever happens.
Stand-alone machines start at EUR 40,000. If you need to weld plastics in smaller volumes, a separate page points you where to look.
How it works here
You can tell a good partner when there is a problem.
On a machine costing a hundred thousand euros it is not only about who makes it. It is about who answers for the tool, who for transport, who for installation and who for the part passing approval in the end. Here it is the same person every time.
| Step | What happens | Who is responsible |
|---|---|---|
| Assessment of the part | We say whether the part can be joined, by which technology and by which not. | Us, within 48 hours and free of charge. |
| Choosing the technology and the machine | The technology and the machine are chosen by your part, not by a brand. | Us. We are not tied to one brand and have no production of our own to sell. |
| The tool for the part | The tool is made for your specific moulding, not for a universal shape. | The manufacturer, from data you approve. |
| Samples before signing | From your material and, where possible, from your own mouldings. | Us and the manufacturer together. |
| Acceptance at the manufacturer | The machine runs a series of pieces before it is loaded on a lorry. | Us, and you are invited. |
| Transport and insurance | One item in the quote, not a surprise along the way. | Us. |
| Installation and connection | The machine is set up at your plant, connected and tested. | Us with the manufacturer's engineer. |
| Training operators and maintenance | In Czech or English, on your part and with your people. | Us. |
| Commissioning and sampling | The machine has to make good pieces before you start supplying them. | Us with you. |
| Warranty and service | You call the same number as you did with your first question. | Petr Bernard, the same person as at the start. |
You get the documentation, the quote and the training in Czech or English. We deal with the manufacturer, and neither language nor distance is your problem.
It comes down to who you want the purchase contract with and who stands behind the machine.
Directly from the manufacturer
You sign the purchase contract with the machine manufacturer and they invoice you. We broker the deal.
From us, as a Czech company
You sign the purchase contract with us. We stand behind everything in it, and you deal with us alone, from the quote to the warranty.
The right choice when you want to buy from a Czech company.
The table above describes buying through us. If you buy directly from the manufacturer, we agree the scope of our work in advance. Which way to go is something we talk through with the first quote.
Five steps. In most cases it ends at the third.
None of them is about the badge on the panel.
Contactors and valves of brands you already have in your own plant. A spare part is then a matter of a local wholesaler, not of waiting for a delivery from abroad.
We train your maintenance people alongside the operators. Most faults never have to leave your building.
You call Petr Bernard. The same person who assessed your part at the start and who was there at the acceptance.
A reference visit is the last point before the decision. There is no sense offering it right at the start, because it costs several people a day and everybody finds a video on their own these days. It makes sense at the moment you are choosing between two quotes.
There are two forms of it. Either you travel to a company that runs such a machine and you see it on a real application. Or you go to the manufacturer while your own machine is on the floor before shipping, and you accept it there.
In the automotive industry a visit to a customer tends to be a problem because of confidentiality. There the second route is the one that gets arranged.
And when the dates do not line up, we do a video call from a machine that is running at that moment. It is not a substitute for going in person, but for your management it is usually enough.
What to check on a reference visit:
The last question is usually the most useful one, and the answers to it cannot be rehearsed.
We accept the machine at the manufacturer, before it is loaded. Acceptance before shipping saves a later argument about what happened in transport.
Training happens at your plant and on your part, not on the manufacturer's test piece. Your operators get their hands on exactly what they will be doing every day.
The length of the warranty and the service terms are set by the purchase contract. We always want three things in it in black and white: what exactly the warranty covers, how fast a reported fault is answered, and who pays for the engineer's travel. If any of the three is missing from a quote, ask about it, even if the quote is not ours.
What we will never ask of you:
A machine is meant to serve for ten years. Anyone who builds a business on servicing it has no interest in it serving.
Answers you do not usually find on a supplier's site.
The simplest stand-alone machine runs EUR 40,000 to 60,000. A usual machine with two to four welding points, EUR 60,000 to 120,000. A whole special purpose line with assembly, marking and inspection can reach EUR 400,000.
What moves the price most is the number of welding points, the cycle time you need and the size of the part. In that order.
Because we pick the technology to suit your part, not to suit a brand. If one name stood on the site, it would look as though we sell one brand and one technology.
We go through the particular manufacturer with you in person, once it is clear what your part needs.
Five to eight months from order. If you need to be producing in January, the order has to be signed roughly a year ahead and you need the quote on the table earlier still.
That is why it is worth getting in touch while you are still negotiating the contract, not once you have signed it.
You call us first and in most cases the fault is settled over the phone. Newer machines can be diagnosed remotely.
Most spare parts you buy from an ordinary local wholesaler, because they are standard relays, contactors and switches. When an engineer is needed, they come from the manufacturer and already know which part to bring.
Sometimes it does not and we will tell you so straight away. At a few thousand pieces a year a machine at EUR 40,000 will not pay for itself.
In that case we point you to where to look for simpler equipment or who to subcontract the part to. There is no sense selling you something that will stand idle in your plant.
Yes, and most customers want to. Either at a company that runs the same machine, or at the manufacturer while your own machine is on the floor before shipping.
When the dates do not line up, we do a video call from a machine that is running at that moment.
The machine usually stays and only the tooling changes. On products of a similar shape often only the inside of the tool changes, because the outer dimension stays the same.
A second and third tool therefore cost a fraction of the machine. We allow for that when choosing, so that the machine still serves what you will be making in five years.
Ask now rather than later. We would rather answer awkward questions before the order than after it.
Better still, call. Five minutes on the phone will tell you more than the whole site. Petr Bernard answers it.
+420 777 981 981 info@tp-t.cz